Change Management

In September, at the Atlanta Mindshop Facilitator meeting, I will release an innovative new model on change management. I have read extensively on this topic and was not surprised to find that the failure rate of change management programs was around 70%. I decided to review all the (peer-reviewed) literature that has been published on change management. After an investment of around 200 hours, I came to the conclusion that there was a gap in the research, no-one had come up with a model that could be used to determine the "best" way to implement change in each specific circumstance.
The research helped identify the key factors (constructs) that impact on change management, and I selected three to build a matrix; leadership style, change readiness, and the level of investment available. The leadership options are; autocratic, democratic, and transformational, so start thinking about your own style. The change readiness factor is about how well the organization has addressed issues such as; stakeholders beliefs, attitudes, and intentions, and capability to implement the change. Again you need to consider where your organization is in terms of change readiness. The investment level is impacted by the cost of activities such as training, consultants, coaching, kpi measurement, and time available.
I then used the matrix to select which of three change implementation processes were the best for each combination of the three constructs. For example, an organization with a transformational leader, that is at a high level of change readiness, and has a significant budget available to invest in the change initiative, is best to use an "empowered" approach. My paper specifies exactly what should be in this approach, and it includes initiatives such as; a balanced score card measurement, a dedicated web-site for the program, and a full-time coordinator of the program. Similar "menus" are specified for the other two approaches, "directed" and "supported".
All the aspects of the Mindshop Change Management Matrix (CMM) are supported by scientific research which makes this model unique. If you are interested in reading the justification for the model and its content, let me know, and I'll email you the paper. I will be interested in your feedback.